First of all, BPO (business process outsourcing) companies have different ways of defining quality. When choosing a BPO to outsource your call center to, you need to make sure they’re living up to ...

But some people are more optimistic about the future of AI in customer service. Evan Macmillan is the CEO of Gridspace, which ...

I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, often from frustrated or distressed customers, while juggling the ...

As the Center began to take shape, a design was needed in order to increase awareness of the Center both off and on campus. Art major Deanna Nelson '98 developed the bold and simple design. The logo ...

(CGS), a global provider of software applications, enterprise learning, customer experience and business process outsourcing services, today announced the promotion of Vladimir Sterescu to President ...

A sales advisor will contact you within 24 hours. If you'd like to speak to someone now, please call (800) 574 5290 In recent years, call centers have evolved to omnichannel contact centers and agents ...

Local community leaders and board members gathered to make remarks and celebrate as the Thompson Center on Lourdes unveiled its new logo and name. Mary Beth Nienhaus, one of the major donors ...

For the first time in almost 20 years, Walmart has a new logo. The international retailer describes it as a “a comprehensive brand refresh,” but the online world hasn’t been quite so kind to ...

Choose from Customer Care Logo stock illustrations from iStock. Find high-quality royalty-free vector images that you won't find anywhere else. Video Back Videos home Signature collection Essentials ...