Azul, the only company 100% focused on Java, today announced that Azul Intelligence Cloud is a winner in the DevOps Analytics category for InfoWorld's 2024 Technology of the Year Awards. Azul ...

Selecting a telecommunications provider is a pivotal decision for any growing business. The modern marketplace demands that ...

"We are excited to welcome two experienced leaders, Marylou Maco and Debra Chrapaty, to our Board," said Sohaib Abbasi, Chairman of Udemy's Board of Directors. "Marylou and Debra have impressive track ...

The best defense to a data breach lawsuit is demonstrating that your organization implemented reasonable cybersecurity ...

A recent ZK Research / Cube Research study found that 93% of organizations state the network is more critical to business operations than two years ago. In the same period, 80% said the network was ...

Avaya aims to create a truly saleable solution ... and productivity functions to both support this, as well as improve how your sales and support teams handle calls, not least in terms of ...

After a Michigan financial institution agrees to pay US$7 million in regulatory fines, an expert says CISOs and boards should ...

To help businesses boost their customer service strategy, here are some practical guidelines for integrating chatbots in any ...

Arctera, a global leader in data management, today finalized its separation from Veritas Technologies to create a new independent company formed around its Data Compliance, InfoScale and BackupExec ...

Contact center traffic grows exponentially during the holidays, but not every customer interaction is great. Wait times become longer, agents get overwhelmed, seasonal hires are often undertrained ...

Why Is Your Cloud Contact Centre Transformation Failing to Deliver? James Hughes, Group Head of Solutions at Sabio Group ...

WHAT IS ‘THREAT CULTURE’? Actually, threat culture refers to a social environment where individuals or groups perceive and respond to threats, real or imagined, in a way that shapes their behaviours, ...