Call center optimization is the process through which call centers can be transformed for the better. It involves the application of advanced technologies, tools, and strategies. The goal of call ...

We list the best call center software, to make it simple and ... His specialty on techradar is Software as a Service (SaaS) applications, covering everything from office suites to IT service ...

Avaya has advised customers and resellers of a planned “evolution” of its products that starts with a requirement to license at least 200 seats worth of its SaaS-y contact center wares by June 30, ...

Avaya has advised customers and resellers of a planned “evolution” of its products that starts with a requirement to license at least 200 seats worth of its SaaS-y contact center wares by June ...

Avaya will soon focus exclusively on larger customers with at least 200 seats or more for its AXP cloud-based contact center services. According to an Avaya announcement to customers and partners, the ...

Inbound calling occurs when customers or potential customers initiate contact with a business or organization. Inbound call center agents provide reactive customer support, meaning when someone calls, ...

The UPSC CMS 2025 exam is set to take place on July 20. Registered candidates can modify their applications during the correction window from March 12 to 18, 2025. Candidates holding an MBBS degree ...

One of the UK’s leading media and telecom businesses reduced costs $3 million a year merely by cutting down on handling times, resolving customer problems the first time, and reducing call transfers.

Interested candidates can submit their applications through the official website until March 11, 2025. The Union Public Service Commission (UPSC) has commenced the registration process for the ...