A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Amazon sends Marshall Haney the wrong heater. After he returns it, the company won’t refund his money. Where did he go wrong?

Marcelo Calbucci is the author of The PRFAQ Framework, with insights and guidance for adapting Amazon's strategic process for ...

Amazon’s Retail Ad Service uses vast data to fuel ads, but do consumers give informed consent—or understand how their ...

The ability to view chat history with Amazon customer service adds an additional layer of convenience and transparency for users.

Artificial intelligence (AI) is going to radically transform the retail sector and could result in the creation of new ...

Amazon is a global marketplace where businesses of all sizes can grow. Whether you’re an experienced seller or just starting out, there’s always room to improve and stay ahead of the competition. Here ...

A new ransomware campaign encrypts Amazon S3 buckets using AWS's Server-Side Encryption with Customer Provided Keys (SSE-C) ...

Posting in the r/infuriatingasf*** subreddit, the poster shared a list of coloring books, each showing art that was fairly ...

If you're overdue for a decor revamp, there's no better time than the new year to turn your home into a dream house. View ...