A CNET reporter learns some important lessons from AT&T: you don't always need phone service to get DSL, and dealing with customer service can be extremely frustrating. I ask this for a reason ...
Businesses are turning to AI chatbots to deal with customer service. The new tech saves them money, but it's leaving a lot of ...
AT&T is leveraging generative AI and large language models to expand the capabilities of Ask AT&T, its internal AI tool.
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