It’s quite possible business applications may begin to collapse in the agentic AI era. If you consider the core foundation of ...

OpenAI’s chatbot is surging after a period of sluggish growth. After DeepSeek, that’s never been more crucial.

Loyalty programs that prioritize personalization, flexibility and seamless experiences are strategic tools for building ...

According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing ...

Ibexa and QNTM’s aggregator model are coming along at a time when the martech landscape is as crowded as ever. When Scott ...

Marketing trends are shifting fast. From AI-powered efficiency to visual storytelling, here’s what marketing leaders need to ...

Unpack the secrets of next-gen marketing with Jim Lecinski, delving into AI innovations, Gen Alpha insights and omnichannel success.

AI has the power to transform the way CX and marketing leaders drive impact. By prioritizing soft skills, creating space for ...

ChatGPT remains the AI app leader. OpenAI’s consumer product continues to dominate, boasting 300 million weekly users and ...

Changes require businesses to promptly review and update their marketing practices to ensure compliance and maintain consumer ...

Inside Musk’s $97.4 billion bid for OpenAI, a strategic play that could alter the course of AI development. Elon Musk has thrown down the gauntlet with a $97.4 billion bid to take over the nonprofit ...

NPS alone no longer cuts it. Evolving customer experience metrics like CES and XQI are helping brands stay ahead in 2025 and ...