We list the best customer experience (CX) tools, to make it simple and easy to collect customer feedback to help provide ...

We’ll explore why NPS is often misaligned with B2B needs and why B2B organizations need to look beyond NPS for a deeper ...

Organizational success starts with being able to measure the right customer experience (CX) metrics. Identifying where and ...

The America's Best Customer Service 2025 rankings were identified from the results of an independent survey of more than 28,000 U.S. customers who have either made purchases, used services, or ...

In reality, the retailer - like its rivals - is ditching self-checkout kiosks because they are especially vulnerable to theft ...

To meet evolving customer expectations, sales professionals can leverage AI to help predict customer needs and deliver ...

A recent NICE webinar explored the ways to best equip agents with AI-powered tools to improve the customer experience.

ICS.cx rolls out its free 100-Hour Customer Journey Service for new ICS customers seeking to improve customer service, customer retention and profitability.

Five companies have been recognized in different categories at the Asia Customer Experience (AsiaCX) Indonesia Awards 2024, ...