How to Start Working as a Call Center Agent From Home Your email has been sent A dependable call center agent is always in demand. Learn how to find remote work, show your qualifications, and start ...

Oster, Emily Fair, and Mary Bryce Millett. "Do Call Centers Promote Education? Evidence from India." NBER Working Paper Series, No. 15922, August 2010.

BPO workers say AI tools are monitoring their calls, assisting them with customers, and scoring their performance.

American politicians love to pose as defenders of factory workers threatened by globalization, corporate restructuring, and ...

Dedicated call center software offers all the trappings ... From advanced analytics to IVR, the software makes light work out of managing calls, leaving agents with more time to tend to customer ...

In the US, the past 40 years have seen the explosive growth of a new call center workforce, which now employs nearly 4 ...

At the California Poison Control System in San Francisco, a call has just come in from a mother whose toddler accidentally ...