But first you have to understand who they are and what they care about. That's where empathy mapping comes in. What Is an Empathy Map? An empathy map is a tool that brings to light to your most likely ...

Many people are familiar with the concept of a user persona, but empathy mapping can help you discover the optimal users and customers for your offerings. We'll be in your inbox every morning ...

This is a method that lets you develop empathy and insights about service user experience. getting staff to focus on the feelings, experiences, challenges and needs of service users. improving service ...

Because they are the underdogs with better foresight and more clarity. They are the ones who got the User Empathy Map spot on, right from the get go. An Empathy Map encourages us to see ...