"We've seen soft and measurable results of VOC in several places—namely with our strategic accounts," says Julie Barrier, director, Voice of the Customer Program, BEA Systems. "We've built sessions ...

Harnessing the valuable source of information known as the Voice of the Customer (VoC) can be daunting. On the surface, it seems simple enough – all businesses receive phone calls, emails, and text ...

“Idiomatic’s expertise in both AI and voice-of-customer analytics will redefine how Front’s 9,000+ customers engage with and learn from their customers. This acquisition will strengthen ...

If artificial intelligence can produce voice assistants capable of ... into their own systems, alongside customer relationship management software and other tools. Dearsley believes that companies ...