Good, caring and personal customer service on the shop floor greatly enhances the customers’ satisfaction, resulting in a greatly enhanced likelihood that the customer will return to the store ...

This means that the product or service can be tailored to these needs, leading to greater customer satisfaction. Well trained staff will be knowledgeable about the business and will be able to ...

Schlesinger, Leonard A., and Jeffrey Zornitsky. "Job Satisfaction, Service Capability and Customer Satisfaction: An Examination of Linkages and Management Implications." Human Resource Planning 14, no ...

the Customer Satisfaction Score, the Customer Effort Score, measurements of the entire Customer Experience. A survey, or monitoring calls to customer service, could reveal loyalty, intent to buy ...