来自MSN11 个月
RBC customer loses $10,000 after falling victim to bank draft fraud
Milburn says he went in person to RBC where he’s a customer asking the teller to check the authenticity of the bank draft. Milburn says the RBC teller assured him the draft was valid.
Harvard Business School7 年
Customer Profitability and Customer Relationship Management at RBC Financial Group
Narayanan, V.G., and Lisa Brem. "Customer Profitability and Customer Relationship Management at RBC Financial Group." Harvard Business School Case 102-043, February 2002. (Revised March 2002.) ...
Harvard Business School7 年
Customer Profitability and Customer Relationship Management at RBC Financial Group
Narayanan, V.G. "Customer Profitability and Customer Relationship Management at RBC Financial Group." Harvard Business School Teaching Note 103-013, August 2002. (Revised February 2018.) ...