Quality standards in health care are constantly improving, and it is crucial that knowledge and experience in the use of quality management (QM) tools grow accordingly. Therefore, the International ...

four global measures of patient satisfaction ... a copy of the survey instrument, a consent form, and a stamped addressed envelope (SAE). • Physiotherapist study packs included a full copy ...

Data collection was based on interviews using a 68 item questionnaire ... Parental satisfaction can be used as an indicator of the quality of care experienced by parents and patients.