AI agents differ from other examples of AI because they allow companies to create special agents for specific tasks.

AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

The concept of intelligent agent in AI has evolved over two decades ... Agents use scratchpad memory to temporarily hold results from various sources, while chat history is an example of long-term ...

Contact-center-as-a-service provider Five9 Inc. today said it has expanded the Genius AI suite it announced in August with ...

agents acting without sound reasoning. Imagine an AI courier, tasked with delivering a package ASAP, mowing down pedestrians in its path—an example of action without common sense. Kahn ...

Research firm Gartner is upbeat on "intelligent agents in AI." "Today's AI models perform tasks such as generating text, but ...

For example, through Celonis’ integration with Microsoft Copilot Studio, customers can identify use cases and the underlying root causes, build an agent fueled by Process Intelligence to solve ...