AI agents differ from other examples of AI because they allow companies to create special agents for specific tasks.

AI agents are at the forefront of a customer service revolution, reshaping interaction dynamics with enhanced personalization ...

The concept of intelligent agent in AI has evolved over two decades ... Agents use scratchpad memory to temporarily hold results from various sources, while chat history is an example of long-term ...

Contact-center-as-a-service provider Five9 Inc. today said it has expanded the Genius AI suite it announced in August with ...