Forget generic tactics and discover the top IVR best practices that really make a difference for agents and callers.

In a world with chatbots and virtual assistants, the traditional IVR menu remains a reliable tool for customer support.

IVR，(Interactive Voice Response)即互动式语音应答，您只须用电话即可进入服务中心，根据操作提示收听手机娱乐产品。 可以根据用户输入的内容播放 ...

These modern call center innovations include VoIP, CRM, IVR, Screen Pop, and many others. A VoIP (Voice over Internet Protocol) system is a call center technology that lets you place calls online ...

The latest trading session saw Invesco Mortgage Capital (IVR) ending at $8.26, denoting a +1.23% adjustment from its last day's close. The stock trailed the S&P 500, which registered a daily gain of 1 ...

Digital payment solutions provider iWallet has brought Voice AI technology to payments, with an aim to improve payment ...

The company replaced their old telephony-driven IVR technology with Verint AI-powered IVA to deliver tangible business outcomes, including improving its self-service containment rate and elevating ...

Omer Khan is CEO and cofounder of Silicon Valley-based VividTech, a provider of advanced interactive voice response (IVR) technology. He possesses more than 15 years' experience in call center ...