Effective call center management relies on addressing inefficiencies — IVR analytics provide what you need to do that and ...

The integration of Interactive Voice Response (IVR) systems in healthcare is transforming the way patients interact with healthcare providers. Sai Kiran Nandipati, a renowned healthcare IT specialist, ...

Struggling to choose between ACD vs IVR? Learn which one's best if you have to choose and when you should use both.

IVR，(Interactive Voice Response)即互动式语音应答，您只须用电话即可进入服务中心，根据操作提示收听手机娱乐产品。 可以根据用户输入的内容播放 ...

One of the most common reasons AI-powered customer service solutions fail to live up to their promises is when expectations ...

GenAI removes the barriers of traditional IVR scripts and menus ... Companies face several hurdles as they work to implement this technology. These include ensuring data privacy and security ...

The company replaced their old telephony-driven IVR technology with Verint AI-powered IVA to deliver tangible business outcomes, including improving its self-service containment rate and elevating ...

The company replaced their old telephony-driven IVR technology with Verint AI-powered IVA to deliver tangible business outcomes, including improving its self-service containment rate and elevating the ...

Omer Khan is CEO and cofounder of Silicon Valley-based VividTech, a provider of advanced interactive voice response (IVR) technology. He possesses more than 15 years' experience in call center ...

The company replaced their old telephony-driven IVR technology with Verint AI-powered IVA to deliver tangible business outcomes, including improving its self-service containment rate and elevating ...