The best IVR systems enable businesses to manage inbound calls at scale, and empower customers to answer questions on their own. From simple phone menus to next-gen conversational IVR, this list ...

Struggling to choose between ACD vs IVR? Learn which one's best if you have to choose and when you should use both.

IVR phone switchboards connect callers with a remote database and allow two-way communication ... Businesses that use VoiceXML can continue to use proprietary backend and middleware systems. Automatic ...

For billing inquiries, press 2 …” The frustrating maze of automated phone menus ... of these archaic interactive voice response (IVR) systems are numbered? We all recognize the game-changing ...