A reputable customer service department will have a way of flagging a complaint for a supervisor. If they don't, you can find an executive contact database online. Even though customer service is ...

In general an online business will have less direct one-to-one communication with customers, however it is still very important that they are able to provide effective customer service.

With the abundant amount of options consumers have to consider, online customer service has increased user's willingness to interact with businesses electronically. Convenience is a key component ...

The organization provides artificial-intelligence-powered products — such as virtual customer-service agents — to more than 25,000 organizations worldwide. Situation analysis: What problem was ...