I thought it was a great answer and certainly an important component of delivering exceptional customer service and developing quality employees. How does being confident help your customer?

Opinions expressed by Forbes Contributors are their own. Shep Hyken is a customer service/CX expert, author & keynote speaker. Most of these brand names shouldn’t surprise you. There will be ...

Exceptional customer service depends on more than smiling, empathetic employees (though they're vitally important as well!). It also requires customer service standards and customer experience ...

Sharing her knowledge, she explained how exceptional customer service extends beyond resolving issues for customers. Using her work at Kuda as a reference point, she revealed how customers become ...

6 Secrets to Offering Exceptional Customer Service The vast majority of people are not experiencing great service. Nearly a third of consumers believe that businesses are now paying less attention ...

If your brand operates in the QSR industry, it is safe to say you’ve seen the way that we connect with our customers has ...

Dubai, UAE – Dubai Chambers has successfully hosted the Service Excellence Seminar to empower private sector companies to ...