Effective verbal communication is essential between staff at all levels within a hospitality outlet. Staff frequently talk with each other to pass on, check and share information between departments.

I am currently studying dentistry at UNAIR. Visitation in a dental clinic was initiated from an academic point of view which ...

There’s no doubt that words have power, but your verbal message is only one part of the communication equation. Does you body ...

Clarity is critical to effective communication. Expressions such as ‘don’t go too far, we will be back in a bit (beat?)’ and ‘the programme resumes in a few’ lack clarity. What ...

The purpose of the observation was to analyze how the pharmacist, assistant pharmacists, and patients communicate at Farmasi ...

Navigating the job interview process can be daunting, but with the right strategies, you can significantly enhance your ...

Non-verbal communication can support or contradict what you are saying ... Practise EmpathyEmpathy is the ability to understand and share the feelings of others. It is a cornerstone of effective ...

Non-effective communication Poor verbal and non-verbal communication skills can create a very bad impression in all types of hospitality outlets. Customers may feel staff are displaying bad ...