Speed of response makes a strong and lasting impression on sales prospects as well as customers. Here's how to treat email ...

there are certain KPIs that are essential for understanding your customers and making sure they’re satisfied. So what do they mean, and how do we calculate them? destinationCRM.com is dedicated to ...

Financial indicators, while critical, only provide a historical view and often fail to capture the complexity of ...

Your customer service team works hard to achieve its objectives and improve customer satisfaction. But how do you prove it? This eBook explores how to capture and leverage key performance indicators ...

KPIs can be used to measure the success of a company’s customer service strategy, the quality and effectiveness of its support, how well its agents are performing, and more. Measuring KPIs is ...

Today's lead might not become a customer for weeks or even months, so SQL reports help inform the board's goals and decisions. The amount of new revenue closed may seem a no-brainer of a KPI to ...

Anton Hickey CMgr FCMI shares how it pays to check in with your teams – and why measuring morale doesn’t have to be complex ...

Trinity Customer Engagement Funnel & KPI Framework Ensuring that KPIs are ... And the Channel Performance Dashboard offers a detailed view of the promotional performance for personal and non ...