Adopt an organization today, and it will require the organization to leave all its comfort zones behind and depend on digital tools for maximizing efficiencies, streamlining operations, or creating ...

As automation technologies have advanced, businesses have begun integrating various elements of the customer service workflow—such as chatbots, self-service tools and knowledge bases—but these ...

Explore how automation is transforming customer service, speed, and personalization while complementing human roles in ...

SANTA CLARA, Calif., January 15, 2025 -- ( BUSINESS WIRE )-- ServiceNow (NYSE: NOW), the AI platform for business ...

Transco was impressed with Keane's track record in Web systems, customer service, workflow and project management, says Palmer. "We were very interested in working with someone who was experienced ...

Propel Software, creator of the first product value management (PVM) platform that transforms how businesses create, sell, and service products, is debuting Product Spotlight, a complementary ...

Pine AI is an innovative AI assistant designed to manage customer support communications on behalf of consumers ( Introduction Video ). The platform automatically resolves complex issues such as bill ...