In online shopping, offering the best customer relations is crucial to ensure people keep coming back. As competition ...

Federal prosecutors have charged two Michigan men in separate election-threats cases, including a man who allegedly wrote ...

As a seasoned customer service trainer of more than ten years, customer service videos are an essential part of my ‘training toolkit’ that helps me achieve powerful learning outcomes.

The America's Best Customer Service 2025 rankings were identified from the results of an independent survey of more than 28,000 U.S. customers who have either made purchases, used services, or ...

like customer service and customer satisfaction. In reality, it’s much broader. Here’s how we define it: Customer experience (CX) is the sum of all touchpoints and interactions customers have ...

Republican Senate candidate Bernie Moreno defeated three-term Sen. Sherrod Brown (D., Ohio), the Associated Press projected, ...

PHOENIX — The Los Angeles Dodgers spent big last offseason before winning big this postseason, taking home a World Series ...

Even in today’s modern age, call center customer service continues to be a nightmare ... internal pilot of Webex AI Agent in ...

Florida and Iowa led the pack of the top five states with the most book bans. More than 4,500 book bans occurred in Florida ...

Election Day is supposed to be a one-day affair, but if polls and recent history are a guide, the results of the Nov. 5 ...

Dolly Parton’s theme park ranked high among 700 companies and brands in customer service. (And so did another Smokies-area favorite: Buc-ee's.) ...

Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, Senior Editor for Research and Special Projects at Harvard Business Review. For customer service operations today ...