Rhiannon Picton-James at the Independent believes it's down to Gen Z, revealing her frustrations in a piece titled "Gen Z are ...

New research from regulator Ofcom has ranked parcel delivery firms when it comes to customer service, with the best and worst ...

Discover how a poor shopping experience can impact customer retention and learn strategies to enhance satisfaction.

In the wake of the worst customer service EVER, I recently complained to a major player in the world of vacuum cleaners. For ...

A woman was left baffled when a customer made what she thought was an unreasonable demand of her in the workplace – and the ...

XPO has opened a new warehouse site in Wakefield, West Yorkshire, with its long-term partner Saint-Gobain UK. The Wakefield ...

A new survey from service management firm Totalmobile has claimed that alternative UK providers of fibre broadband networks (altnets) are "facing significant o ...

Research from field service management (FSM) software solutions provider warns of growing pressures as digital transformation ...

Delivery giant Evri has been named the UK’s worst parcel distribution company for the second year running, with around one in ...

From parcels that look like they’ve been savaged by a pack of rabid dogs to packages that mysteriously vanish into thin air, ...

The report said: ‘Last year, Royal Mail won back some of the parcel volumes and revenues it lost the previous year because of ...

Niche manufacturers from Moulton to Atherton follow low-volume, high-price strategy amid wider industry crisis ...