Discover how a poor shopping experience can impact customer retention and learn strategies to enhance satisfaction.

New research from regulator Ofcom has ranked parcel delivery firms when it comes to customer service, with the best and worst ...

In the wake of the worst customer service EVER, I recently complained to a major player in the world of vacuum cleaners. For ...

XPO has opened a new warehouse site in Wakefield, West Yorkshire, with its long-term partner Saint-Gobain UK. The Wakefield ...

A woman was left baffled when a customer made what she thought was an unreasonable demand of her in the workplace – and the ...

A new survey from service management firm Totalmobile has claimed that alternative UK providers of fibre broadband networks (altnets) are "facing significant o ...

According to the Institute of Customer Service, which researches retailers’ customer service satisfaction, Tesco’s scores ...

Research from field service management (FSM) software solutions provider warns of growing pressures as digital transformation ...

PayPoint and Northern Ireland electricity supplier, Share Energy, are pleased to announce a new partnership that will provide ...

Delivery giant Evri has been named the UK’s worst parcel distribution company for the second year running, with around one in ...

From parcels that look like they’ve been savaged by a pack of rabid dogs to packages that mysteriously vanish into thin air, ...

Niche manufacturers from Moulton to Atherton follow low-volume, high-price strategy amid wider industry crisis ...