It's no secret that poor customer service can lead to disastrous experiences, affecting both individuals and businesses ...

Delivering exquisite buyer experiences is a major challenge for SMBs. Here’s how artificial intelligence fills the resource ...

We’ll explore why NPS is often misaligned with B2B needs and why B2B organizations need to look beyond NPS for a deeper ...

Learn about the rigorous testing framework we've used to rate, review, and compare market-leading CRM software for businesses of all sizes ...

Customer experience (CX) is the overall perception a customer has of a business, based on their interactions with the company ...

According to a logistics pro, carriers need to better understand and adapt to customers' needs before the conversation moves ...

POP vs. POS. Learn how POP displays influence purchases and POS systems process sales, and find the best fit for your ...

Interactions (purchases, returns, customer service requests, etc.) Social media connections Important documents ... A CRM workflow automation tool “allows for scale without sacrificing the personal ...

HVAC professionals know that preventive maintenance is the key to optimizing HVAC health. The support they offer through ...

Alabama Power sees advance metering infrastructure's vast potential for bringing utilities closer to their customers and to ...

TeleVox, the industry-leading provider of omnichannel patient relationship management platforms, has been awarded this year's ...

Examples of generative AI in commercial lending include analyzing loan applications, summarizing loan information, and ...