Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

Here are seven lessons we came up with ... which is important to remember for any customer service experience. 5. Take ownership. Too often, you hear people refer to delays in processes or ...

It is a time to reward employees for the significant work they do and to raise awareness of the value of customer service. October is also the time to remind customers of the company's commitment ...

Gartner predicts that by 2025, 100% of virtual assistant projects in customer service without modern knowledge management foundation—whether they be for end-customers or contact center agents—will ...

Although the reality that the 60-percent increase translated to just a few dollars more per month for most customers, the problem was that customers began to re-evaluate the value of Netflix’s service ...

destinationCRM.com is dedicated to providing Customer Relationship Management product and service information in a timely manner to connect decision makers and CRM industry providers now and into the ...