Monitoring call times, optimizing agent schedules, timely analytics, not to mention the ability to view the entire customer ...

Coaching plays a crucial role in developing high-performing call center agents. By providing personalized and targeted coaching, call center managers can transform the performance of their agents, ...

Narrative empathy enables service providers to turn angry customers into satisfied ones while remaining calm and building a ...

Learn how to enhance contact center CX and level up the customer experience with a few practical changes and the tools you ...

Contact Center as a Service (CCaaS) has positively impacted customer support by offering cloud-based, AI-driven tools, omnichannel capabilities and advanced analytics. As customer experience becomes a ...

Cognigy, a global leader in AI-powered customer service solutions, today announced the premiere of the third season of its acclaimed video series, CX Disruptors. In the new AI Impact Series, industry ...