According to a December 2024 Gartner survey, 85% of customer service leaders plan to explore or pilot customer-facing ...

Risk levels on platforms like Will Robots Take My Job rate call center agent or customer service representative roles at a high risk category of 61 - 80%, reflecting their vulnerability to being ...

Shep Hyken, a customer service expert, has also researched call center fatigue. It shows that 32 percent of consumers admit to yelling at an agent, and 24 percent say they have cussed at one.

To connect with Expedia Customer Service, one-touch dial dial 1-888-540-1069 and follow the automated instructions to reach a ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

Where is your organization today and how can you lead the digital transformation of customer experience in a way that truly empowers contact center agents to deliver the kind of service that will grow ...

As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Call centers are at the forefront of customer interactions, making it essential to ensure that agents communicate effectively, consistently, and empathetically. A well-crafted call center script not ...

AI agents will rapidly become the next customer-service support system for brands - mainly because the technology has the ability to teach the platform how best to support customers. And that will ...

For airline customer service workers ... Travelers also have an option to chat with a United agent on their phone or do a video call. If people have more complex questions or are sorting logistics ...