Monitoring call times, optimizing agent schedules, timely analytics, not to mention the ability to view the entire customer ...

Feedback is one of the most powerful tools in call center coaching. When delivered effectively, it helps agents improve their ...

Narrative empathy enables service providers to turn angry customers into satisfied ones while remaining calm and building a ...

Learn how to enhance contact center CX and level up the customer experience with a few practical changes and the tools you ...

Contact Center as a Service (CCaaS) has positively impacted customer support by offering cloud-based, AI-driven tools, omnichannel capabilities and advanced analytics. As customer experience becomes a ...

Cognigy, a global leader in AI-powered customer service solutions, today announced the premiere of the third season of its acclaimed video series, CX Disruptors. In the new AI Impact Series, industry ...