Iodine Software earned the highest industry client satisfaction ranking for informatics in the competitive mid-RCM market ...

We’ll explore why NPS is often misaligned with B2B needs and why B2B organizations need to look beyond NPS for a deeper ...

Organizational success starts with being able to measure the right customer experience (CX) metrics. Identifying where and ...

Key Points Six Sigma can increase customer satisfaction thanks to its reliance on data. There are many tools at your disposal ...

Customer experience (CX) is the overall perception a customer has of a business, based on their interactions with the company ...

Average repair cycle time for claims is down, but the average repair cost and premiums have increased, according to the 2024 ...

As AI makes its way into every corner of our lives, one place we will no doubt be most aware of its impact is in the ...

Ashley Sleep and Tempur-Pedic rank highest in a tie in customer satisfaction in the retail purchase segment, each with a ...

With its ability to automate tasks, analyse data and provide insights, AI has the potential to level the playing field. Now ...

A recent NICE webinar explored the ways to best equip agents with AI-powered tools to improve the customer experience.

No matter the destination, American’s customers look to us to provide them with a world-class travel experience. We fly to ...