Organizational success starts with being able to measure the right customer experience (CX) metrics. Identifying where and ...

Customer experience (CX) is the overall perception a customer has of a business, based on their interactions with the company ...

Enterprise satisfaction with provider services edged up from a year ago, but companies are still seeking more innovation, a ...

Techopedia explores six companies that are using AI-driven call centers, with generally positive results. We expect this to ...

Research from field service management (FSM) software solutions provider warns of growing pressures as digital transformation ...

The report shows that trends influencing the role of CX practitioners include AI-powered technologies for operations, ...

Starling, Monzo, Chase and the rest are good at keeping their customers happy, but they still have some way to go when it ...

Craig Patterson, senior director of customer experience and digital transformation, and Samantha Subar, director of customer journey and marketing. Avangrid ...

Generative AI has quickly moved from a promising technology to a transformative force across industries. In 2024, this technology is reshaping businesses in inn ...

From home visits from the COO to having its own in-house technicians, Prism+ is winning hearts and awards.  Read more at ...

Money’s editorial team has evaluated RV insurance providers since 2016. Our research and analysis consider customer satisfaction, financial stability, coverage options, and availability, among other ...

Residents think OKC is a great place to live and work, but still want to see improvement in areas like homelessness, streets ...