Good customer service is important, as customers who are satisfied with their purchase and the customer service they have received are more likely to become regular customers. When customers post ...

These days, not only are technological developments generating new opportunities for businesses, but they’re also stimulating changes in customer expectations. Consequently, customer experience ...

So, how can businesses better understand the customer service expectations of their B2B ... interactions as possible – Like any great relationship, communication and trust are two founding ...

To meet evolving customer expectations, sales professionals can leverage AI to help predict customer needs and deliver ...

Even with a strong relationship between bank and customer ... What will remain in the industry, however, is the growing demand and expectations placed on customer services. Building a customer-centric ...

Don't let current growth convince you that your strategy is solid for all future customers. If you think your business has ...

At the MarTech+ Summit 2024, Manavi Yadav, solution engineering specialist, Salesforce India discussed how AI and data are revolutionising marketing strategies to drive customer loyalty.