destinationCRM.com is dedicated to providing Customer Relationship Management product and service information in a timely manner to connect decision makers and CRM industry providers now and into the ...

Do you need to improve agent performance at your contact center? Here’s 6 ways AI tools can boost agent productivity, ...

WEST LAFAYETTE, Ind. -- More and more businesses are offering the equivalent of "open-mike night," sometimes for 24 hours a day, seven days a week. "Consumers have an open mike for making their ...

A recent study of NICE customers provide evidence that contact center metrics are directly correlated to agent soft-skill ... Download this eBook and learn how Enlighten AI for Customer Satisfaction ...

Here are some key takeaways to keep in mind when examining your company’s space and your call center customer satisfaction: Training is key: Painting the walls a designer color, allowing each ...

Instead, it will be justified to reduce expenses. As both Genesys and NICE push the boundaries of AI, automation, and journey orchestration, their technology feature sets and workflows are reshaping ...

The customer service landscape is on the cusp of a significant transformation driven by cutting-edge technologies and evolving customer expectations. Contact centers are not just about answering calls ...

providers to focus on building tools to lower contact center costs with one-size-fits-all strategies like deflecting inbound customers to self-serve or lower-cost channels like deterministic chatbots.

In the area of customer experience, HCLTech is named the global ISG CX Star Performer for 2024 among contact center providers ...

At WebexOne, Cisco (NASDAQ: CSCO) unveiled new AI-powered innovations, including the Webex AI Agent, AI Agent Studio and ...