WEST LAFAYETTE, Ind. -- More and more businesses are offering the equivalent of "open-mike night," sometimes for 24 hours a day, seven days a week. "Consumers have an open mike for making their ...

Learn about the state of contact center technology and the latest software improvements giving call centers like yours a ...

Do you need to improve agent performance at your contact center? Here’s 6 ways AI tools can boost agent productivity, ...

destinationCRM.com is dedicated to providing Customer Relationship Management product and service information in a timely manner to connect decision makers and CRM industry providers now and into the ...

In online shopping, offering the best customer relations is crucial to ensure people keep coming back. As competition ...

A recent study of NICE customers provide evidence that contact center metrics are directly correlated ... Download this eBook and learn how Enlighten AI for Customer Satisfaction proves the power of ...

Here are some key takeaways to keep in mind when examining your company’s space and your call center customer satisfaction: Training is key: Painting the walls a designer color, allowing each ...

Market Force study ranks consumers' go-to convenience and fuel retailers, while others ‘still have room to grow’ ...

As both Genesys and NICE push the boundaries of AI, automation, and journey orchestration, their technology feature sets and workflows are reshaping customer service technology. Also, Dropbox releases ...

There were three things that the study concentrated on: the impact of order batching, time versus temperature and the customer’s satisfaction ... you click a link, call a number or fill ...

At WebexOne, Cisco (NASDAQ: CSCO) unveiled new AI-powered innovations, including the Webex AI Agent, AI Agent Studio and ...