Learn about the state of contact center technology and the latest software improvements giving call centers like yours a ...

Do you need to improve agent performance at your contact center? Here’s 6 ways AI tools can boost agent productivity, ...

There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what you need ...

Recent investments in contact center AI are reshaping the industry with better response times, issue resolution and enhanced customer service experiences.

Techopedia explores six companies that are using AI-driven call centers, with generally positive results. We expect this to ...

The customer service landscape is on the cusp of a significant transformation driven by cutting-edge technologies and evolving customer expectations. Contact centers are not just about answering calls ...

providers to focus on building tools to lower contact center costs with one-size-fits-all strategies like deflecting inbound customers to self-serve or lower-cost channels like deterministic chatbots.

Customer support—be it one person at a small company or teams of people at multiple locations throughout the world representing a larger brand—is where “judgment day” occurs. A customer could be doing ...

Droves of subscribers canceled because of the spiked Washington Post endorsement.

At WebexOne, Cisco (NASDAQ: CSCO) unveiled new AI-powered innovations, including the Webex AI Agent, AI Agent Studio and ...

CAMPBELL, Calif., November 07, 2024--8x8, Inc. (NASDAQ: EGHT) announces recent innovations and enhancements to the 8x8 cloud platform.