In a report, the agency said there was “clear evidence of a severely flawed approach to complaint-handling” at the local authority. The ombudsman said it investigated 57 complaints and made 124 ...

Lenders have been told by the City watchdog they now have until December 4 next year to respond to borrowers complaining ...

The Los Angeles County Sheriff Civilian Oversight Commission has established a new committee to evaluate and reform how the ...

When you lodge a complaint with your insurance company, they're supposed to have a look at it and get back to you within 30 days. The idea is that your insurer will resolve the issue so you don't have ...

ASIC has recently published its findings following an investigation into the insurance industry’s level of compliance with internal dispute ...

The U.K. Financial Conduct Authority has published a policy statement on further temporary changes to handling rules for motor finance complaints.

Whelan has since filed a lawsuit against the federal government and his accuser. The head of the Military Police Complaints ...