TCN has more than two decades of experience building cloud-based contact centre systems with thousands of clients worldwide ...

Recent research by Glia, a digital customer service platform provider, reveals a significant level of dissatisfaction among ...

Technology provider HCLTech said it has strengthened its strategic partnership with Microsoft to transform customer service experiences using generative AI and cloud-based contact centre solutions.

This collaboration is set to enhance the capabilities of contact centres by utilising Microsoft ... By leveraging cutting-edge AI and cloud technologies, the partnership aims to redefine how ...

Networking and security company Cisco has announced that its Webex Calling and Webex Contact Centre cloud-based services have ...