AI voice agents are an integral part of today's automated phone communication, enabling businesses to process thousands of ...

A 26-year-old call center agent died after he was shot multiple times outside his own home in Cebu City. The victim was ...

How to Start Working as a Call Center Agent From Home Your email has been sent A dependable call center agent is always in demand. Learn how to find remote work, show your qualifications, and start ...

Coaching plays a crucial role in developing high-performing call center agents. By providing personalized and targeted coaching, call center managers can transform the performance of their agents, ...

Feedback is one of the most powerful tools in call center coaching. When delivered effectively, it helps agents improve their ...

A call center agent died after she was run over by a 10-wheeler truck. At the same time, her live-in partner was also injured ...

Contact center analytics can help you make data-driven decisions. Learn how to interpret key metrics and solve pressing ...

Set your phone to redirect to the call center when someone rings in. Calls will automatically be transferred to an agent who uses either a script or set guidelines relevant to your business when ...

Dedicated call center software offers all the trappings ... the software makes light work out of managing calls, leaving agents with more time to tend to customer queries. However, it can be ...