AI voice agents are an integral part of today's automated phone communication, enabling businesses to process thousands of ...

How to Start Working as a Call Center Agent From Home Your email has been sent A dependable call center agent is always in demand. Learn how to find remote work, show your qualifications, and start ...

Coaching plays a crucial role in developing high-performing call center agents. By providing personalized and targeted coaching, call center managers can transform the performance of their agents, ...

From the calming patience to handle frustrated customers day after day, to the assertive efficiency to confidently answer difficult customer questions, the ideal contact center agent has always been a ...

A 26-year-old call center agent died after he was shot multiple times outside his own home in Cebu City. The victim was ...

Monitoring call times, optimizing agent schedules, timely analytics, not to mention the ability to view the entire customer ...

Feedback is one of the most powerful tools in call center coaching. When delivered effectively, it helps agents improve their ...

A call center agent died after she was run over by a 10-wheeler truck. At the same time, her live-in partner was also injured ...