The bank’s virtual assistant, Erica, reached 2 billion interactions in April, with bank clients engaging with it ...

Erica Lemm joined the University of Massachusetts athletics department as the Assistant Athletic Director for Sport Administration in January 2024. She spent the previous nearly five years at Mount ...

Bank of America (NYSE: BAC) transforms customer service through its virtual assistant, Erica. The AI-powered platform has surpassed 2 billion customer interactions since 2018, with clients ...

Erica Marrison is an editorial assistant at Shop TODAY, where she covers fashion, beauty and more. When she’s not at TODAY, Erica can be found reading, cooking and investigating the latest news ...