An ACD or Automatic Call Distributor is a specialized type of PBX. It is typically used in what is known as an Incoming Call Center, although outgoing calls are made through it, too. When you call to ...

Manufacturers have recognized this to different degrees and offer differing levels of system features and robustness to fit every type of customer contact center. The features and values of an ACD ...

Most steps in a call center workflow are repeated thousands of times each day ... Your Interactive Voice Response (IVR) ...

If you’re after versatile and reliable call center software, our research suggests RingCentral Contact Center is the best option out there. It offers a range of advanced features, including ...

For nearly every highlight of Julie Croteau's trailblazing baseball career — all except her time as a double in “A League of Their Own,” really — she shared the field with men. Frequently as teammates ...

However, few reports describing proven allergic contact dermatitis (ACD) from medical adhesive bandages exist in the literature. These reports do not adequately correspond to the frequency that ...

The Family Crisis Center of East Texas has begun its annual Adopt-A-Family project to make the holidays brighter for survivors of domestic abuse and their children. The program typically serves more ...

Stay up-to-date with the latest Contact Center and Contact Centers as a Service (CCaaS) news and insights at CMSWire. Our Contact Centers CCaaS channel delves deep into the evolving world of ...

Hiring a call center can be a tough decision. Here's what you should know before you partner with a service. If you and your staff can’t handle the high volumes of inbound calls you’re getting from ...

As part of that process, I recently came across two pieces of newly released research into the contact center space. Together they paint a very challenging picture and possibly explain why we are ...

Allergic contact dermatitis (ACD) and device failure may occur in response to implanted intravascular metal exposures. This topic was extensively reviewed recently by Honori and colleagues.

Christiana Jolaoso-Oloyede writes for media publications, B2B brands and nonprofits. Using her research, analytical and writing skills from her training as a lawyer, she focuses on garnering ...